Returns Policy

Returns & Exchanges Policy

  • No change-of-mind refunds unless the item is faulty.
  • No returns or exchanges on earrings, beauty products, intimates, or swimwear.
  • Only full-priced items are eligible for refund, exchange, or store credit.

Exchanges

  • Accepted within 14 days of purchase.Items must be unused, in mint condition, with tags and original packaging.
  • Proof of purchase required.
  • Exchanges are issued as store credit.

Store Credit

  • Valid for 3 months from issue date.
  • Customer details must be provided.

Christmas Purchases

  • Can be exchanged or credited until 6 January.
  • Proof of purchase or gift receipt required.
  • All standard conditions apply.


Faulty Items
  • Items sold as faulty are final sale (no returns or exchanges).